A radically simple approach to optimizing the operations of enterprise applications

Douglas Mackinnon

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CIOs see operational excellence as the "table stakes" in the high-roller game of IT. Often thought of as the starting point to creating value for the business in this game, businesses use IT for competitive advantage, and the business that is most successful wins. However, operational excellence has always been a moving target - more of a journey than a destination because it's seldom attained, and then not for very long. What was good enough yesterday, no longer meets the today's needs and surely won't meet tomorrow's. Today's financial climate adds massive complications to this journey and totally changes the stakes for CIOs and the IT organizations they run. To succeed in competitive markets, operational excellence needs to constantly improve over the next several years. Attaining operational excellence will require IT to change how it approaches system operatio... (more)